Privacy Policy

This is the privacy policy of Freedom Hygiene and for the website www.freedomhygiene.co.uk

Under GDPR regulations, Freedom Hygiene is known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information but can include location based information – this will normally be your place of work and would be provided by you. Information will always include your name and email address. Any personal data stored by us will be provided by you.

How we collect your data
You will directly provide us with most of the data we collect about you. We collect and process data when you:
– send us a message via the contact form on the Contact Us page
– Use or view our website via your brower’s cookies

For what purposes do we use your data?
We may use your data to:
– respond to an enquiry made by you for our products or services
– to deliver your chosen products or services
– for marketing purposes when there is a ‘legitimate interest’

What is a ‘legitimate interest’?
Recital 47 of the GDPR allows for the processing of personal information for our legitimate business interests in terms of direct marketing. “Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to offer you the best services and applicable products, and the most appropriate and secure experience.

For example, we may process your information to send you marketing that is tailored to the interests of your business. When we process your personal information based on legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests. We will not use your Personal Data for activities where our interests are overridden by the impact on you.

Processing of this data for ‘unsolicited’ marketing communications is also regulated by Privacy and Electronic Communications Regulations (PECR) consequently we are careful to ensure our processes conform to those requirements.

Marketing
We would like to use your name and email address to provide you with information specific to your areas of interest, this could include things like research updates, training and new product or service updates. Ongoing use of your data for these communications will depend on your opt in preferences.

We will only use data for marketing where you have provided appropriate consent, however you are entitled to withdraw that consent at any time. While you may receive a legitimate interest email from us based on a ‘soft opt-in’, we will always offer an easy and quick method to ‘opt out’ of future marketing communications.

Data sharing
We do not share any information about you with any third parties.

For how long do we keep your data?
Personal data is stored for varying lengths depending on nature and purpose for which it was collected. We store personal data in line with any applicable statutory minimum periods, and then review it periodically (usually annually) to ensure it is still necessary to be retained for the purpose for which it was collected. Where there is a statutory maximum for which data can be retained, such as County Court Judgements we will delete accordingly on expiration.

Please note that for registered users of this website which have bought product from us, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Cookies

What are cookies and how do we use them?
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. When you visit our website, we may collect information automatically using cookies or similar technology.
We use cookies to help us better understand how you use our website. We collect functional cookies (which recognise you when you visit the website and remember any preferences set) and also marketing cookies which tell us about your visit to the website and includes information such as what content you viewed and the links you followed. Marketing data is analysed by Google.

How can you manage cookies?
You can alter your browser settings so you browser does not accept cookies. Please note, this may negatively impact on the functionality of the website.

Your data protection rights

You have the right to:

• Access: You have the right to request a copy of your personal data
• Rectification: You have the right to request that Freedom Hygiene corrects any information held about you which you believe is inaccurate, and to request that we complete any information about you which you believe is incomplete.
• Erase: You have the right to request that we erase your personal data under certain conditions.
• Restrict processing: You have the right to request that we restrict the use of your personal data under certain conditions.

Data portability: You have the right to request that we transfer the personal data we have collected on you to you or another organisation under certain circumstances.
If you make a request we must respond to you within one month. If you wish to exercise any of the above rights, please contact Diane @ freedomhygiene.co.uk

Data Protection is taken very seriously by Freedom Hygiene Limited and should you have any enquiries contact us immediately.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

If you feel we have not responded appropriately to a concern or request, you can also contact the Information Commissioners Office – https://ico.org.uk